How does the ticket/QR-code work?
On most buses, you scan your QR code when boarding. If this is not possible, show the bus driver your QR code. You do not need to scan the QR code when leaving the bus.
How long is the ticket valid?
Your ticket becomes valid in the app 15 minutes before departure and remains valid for 30 minutes after the bus you booked is due to arrive.
Can I travel the same route on another service operated by the same company?
Yes, you can do this on Arriva bus services. Your ticket becomes valid in the app 15 minutes before the bus you booked is due to depart and remains valid for 30 minutes after the bus you booked is due to arrive. So if you arrive early, you can catch an earlier bus. And if you just miss the one you booked or if it is cancelled, you can travel on the next one. Please note! You must complete your ride within the period of time mentioned above.