How does the ticket/QR-code work?
Scan the QR code at the ticket gate. You will find the QR code in the ‘My tickets’ section of the app. When checking tickets, the ticket inspector will scan your QR code.
How long is the ticket valid?
Your ticket becomes valid in the app 15 minutes before departure and remains valid for 2 hours. If your trip will take more than 2 hours, there will be 2 tickets in the app.
Can I travel the same route on another service operated by the same company?
Yes, you can do this on RET metro, tram or bus services. Your ticket becomes valid in the app 15 minutes before the metro, tram or bus you booked is due to depart and remains valid for 30 minutes after the metro, tram or bus is due to arrive. So if you arrive early, you can catch an earlier metro, tram or bus. And if you just miss the one you booked or if it is cancelled, you can travel on the next one. Please note! You must complete your ride within the period of time mentioned above.