How does the ticket/QR code work?
You will find your ticket in the ‘My rides’ section of the app. Scan the QR code on your ticket on the platform before boarding the tram.
How long is the ticket valid?
Your ticket becomes valid in the app 15 minutes before departure and remains valid for 30 minutes after the tram you booked is due to arrive.
Can I travel the same route on another service operated by the same company?
Yes, you can do this on U-OV tram services. Your ticket becomes valid in the app 15 minutes before the tram you booked is due to depart and remains valid for 30 minutes after the tram you booked is due to arrive. So if you arrive early, you can catch an earlier tram. And if you just miss the one you booked or if it is cancelled, you can travel on the next one. Please note! You must complete your ride within the period of time mentioned above.